Due to the delicate nature of preserved entomological specimens, returns are generally not accepted.

However, verified shipping damage or order errors will be reviewed and resolved appropriately.

Any issue must be reported within 3 days of delivery. Clear photographs of the packaging and the item are required to support the claim.

Each claim is reviewed individually and resolved in accordance with applicable consumer regulations.

By placing an order, the buyer acknowledges and agrees to the policies stated on this page.